LIFE-THREATENING EMERGENCY? Call 911 immediately. Smell gas? Call our 24/7 line: (708) 381-2959

Do I Call 911, the Gas Company, or a Plumber for a Gas Smell?

Homeowner outside calling for help after smelling gas indoors

Smell gas and not sure who to call? Learn when to call 911, the utility, or a licensed gas line repair technician in Chicago.

Quick Answer

If the gas smell is active, strong, or indoors, leave immediately and call 911 or the gas utility from outside. After the area is safe, call a licensed gas repair technician for private-side leak detection, pipe repair, appliance connector repair, and pressure testing.

Need licensed gas help now?

If you smell gas right now, leave first and call 911 or the utility. For private-side repair, testing, and documentation, call Midwest Gas Pipe Repair.

The first rule: get outside

Do not use switches, flames, phones indoors, or appliances. Leave the building, move away from doors/windows, and call from a safe location.

The utility may not fix private-side piping

Utilities often secure the meter or confirm whether their side is leaking. Repairs inside the property are commonly handled by a licensed gas contractor.

How Midwest helps after the emergency step

Midwest Gas Pipe Repair locates the leak, repairs the failed private-side component, tests the line, and points the owner toward inspection or reconnection next steps.

Related service pages

Frequently Asked Questions

When is 911 the right call?

Call 911 if the gas smell is strong, people feel symptoms, you hear hissing, or you believe there is immediate danger.

When do I call the utility?

Call the utility for suspected meter, main, or supply-side issues and to report active gas odor.

When do I call a gas repair company?

Call a gas repair company after the building is safe or when the issue is a private-side line, valve, connector, appliance branch, or failed test.

Want us to look at it?

Call the 24/7 dispatch line and ask for the exact gas service you need.

CALL (708) 381-2959