Privacy Policy

1. Scope and who we are

This Privacy Policy applies to midwestgaspiperepair.com, related forms on this website, and communications connected to a website service request. “Midwest Gas Pipe Repair,” “we,” “us,” and “our” refer to the Chicago-area dispatch and lead-routing service operating this website.

Midwest Gas Pipe Repair connects people requesting private-side gas piping help with technicians or service partners who may be able to serve their location. An independent provider that accepts a request may have its own privacy practices for information it collects directly from you.

2. Information we collect

Information you provide

Depending on the form or communication, you may provide:

• Your name, phone number, and email address.
• Your ZIP code or general service location.
• The service needed, problem type, property type, utility status, preferred callback time, and any message you submit.
• Information you provide during a phone, email, or text conversation about your request.

Please do not submit Social Security numbers, payment-card details, medical information, or other sensitive information through a service-request form.

Information collected automatically

When you use the site, our systems and analytics providers may receive your IP address, browser and device details, approximate location, pages viewed, referring page, interactions with calls to action, and timestamps. When present in a website URL, we also retain campaign information such as UTM parameters and advertising click identifiers so we can attribute a request to its source.

3. How we use information

We may use information to:

• Respond to your inquiry and determine which gas service may fit the request.
• Route your request to a technician, contractor, dispatcher, or service partner that may serve your location.
• Contact you about the request by phone, email, or text where permitted.
• Create or update a contact record, preserve service notes, and coordinate follow-up.
• Measure website performance, lead attribution, and call-to-action usage without sending form-field contents to Google Analytics.
• Detect spam, troubleshoot errors, maintain security, comply with law, and protect people, property, and our legal rights.

4. When we share information

We may disclose information to these categories of recipients when reasonably necessary:

• Gas-service providers and dispatch partners. A service request may be shared with an independent technician, contractor, or partner that can evaluate or fulfill the requested work. Business compensation may be involved in the routing relationship.
• Operational service providers. We use providers for website hosting, customer relationship management, email delivery, analytics, security, and internal lead alerts. Current systems include Hostinger, Google Analytics, HighLevel/LeadConnector, email providers, and Telegram.
• Legal and safety disclosures. We may disclose information when required by law, legal process, or a good-faith need to protect rights, safety, property, or prevent fraud and abuse.
• Business changes. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to applicable law.

We do not rent your contact information or disclose it to unrelated third parties for their own independent marketing.

Provider policies include HighLevel's Privacy Policy, Google's explanation of data used by partner sites, and Telegram's Privacy Policy.

5. Calls and text messages

If you provide a telephone number and request or separately consent to text-message follow-up, we may use that number for service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Consent to receive marketing text messages is not a condition of purchasing services.

Stopping text messages does not prevent us from contacting you by another method when needed to complete a request you initiated, unless you also ask us not to use that method.

6. Cookies, session storage, and analytics

We use Google Analytics to understand traffic and interactions. Google Analytics may use first-party cookies, including identifiers such as _ga, and may collect session statistics, approximate geolocation, and browser or device information. Our conversion events are configured not to send names, email addresses, phone numbers, or message contents to Google Analytics.

The site also uses browser session storage to preserve campaign attribution during your visit, such as UTM parameters or an advertising click identifier. Session storage normally expires when the browser session ends. You can control or delete cookies through your browser and can use the Google Analytics Opt-out Browser Add-on.

Blocking cookies or storage may affect measurement and attribution but should not prevent you from calling us or submitting the basic service-request form.

7. Retention and security

We retain information for as long as reasonably necessary to respond to and document requests, operate the business, maintain security, resolve disputes, and meet legal, tax, accounting, or reporting obligations. Retention can vary by the type of record and the status of the service request. When information is no longer reasonably needed, we may delete, de-identify, or securely archive it as permitted by law.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure.

8. Your choices and privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of personal information we maintain about you. You may also ask us to stop certain communications or object to certain processing.

• For text messages, reply STOP.
• For email communications, use any unsubscribe option provided or email us.
• For analytics, adjust browser cookie settings or use Google's opt-out add-on.
• For an access, correction, or deletion request, contact us using the details below. We may need to verify your identity before acting.

Children's privacy

This website is intended for adults seeking property-related gas services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can review and delete it where appropriate.

Third-party websites

The site may link to utilities, municipalities, social networks, or other third-party sites. Their privacy practices are governed by their own notices, not this policy.

Policy changes

We may update this policy as our services, vendors, or legal obligations change. The effective date at the top will identify the latest revision. Material changes will be communicated when required by law.

9. Contact us

For privacy questions or requests, contact Midwest Gas Pipe Repair. Please include enough information for us to identify the relevant request, but do not send sensitive identity documents unless we specifically ask for a secure verification method.